The Writing Desk Reviews

I got a Lamy fountain pen for my niece. Even though the delivery got all messed up by the courier, everything else was fantastic and my niece adores the pen. The folks at The Writing Desk were super helpful and understanding when the delivery went missing. I’d totally shop with them again and stick with Royal Mail next time!

A few years back, I purchased an Edison Hudson from The Writing Desk and I was totally thrilled with it. Unfortunately, I recently misplaced it, so after a lot of thinking, I decided to buy a new fountain pen. I reached out to Anna via email, but I just couldn't make up my mind on which pen to choose. Then, I had a lengthy phone chat with Martin who considered the pen I previously owned and discussed the features of the new Edison models, like their size, length both capped and uncapped, and weight. With the insights from Anna and Martin, I finally chose an Edison Collier. It showed up quickly, was packed really well, and I’m absolutely loving it. I can't recommend The Writing Desk enough. Big thanks to Anna and Martin for all the assistance. I’m looking forward to many enjoyable hours with my new Rock Candy.

The staff here really know their stuff and are super helpful. A lot of salespeople just want to make a sale, even if it ain't the best fit for you. But with these folks, I felt like they truly had my back in finding what I needed.

Shipping was lightning fast, arriving the next day after I ordered in the afternoon.

Honestly, it doesn't get any better than this.

Great supplier of top-notch writing tools and stationery.

Couldn’t ask for more help - always eager to chat about what might suit you best. They really know their stuff when it comes to custom nib tweaks on fountain pens.

Super quick with shipping, using reliable couriers.

This is how business should be run!

Fantastic business. They offer an amazing selection of pens and accessories at various price points. Their customer support is truly top-notch - super friendly and accommodating. I've been shopping with them online for quite some time and would definitely suggest them to others.

Awesome business - they have a fantastic selection of pens and inks, and their support is truly top-notch. They're always ready to help you find a solution or swap out nibs to get you the pen you desire. I’ve only run into one problem with them, which was receiving the wrong ink one week and then another mix-up the next week. Both times, they replaced the items right away and even let me keep the ink I didn’t order in one instance. Handled quickly and without any hassle. Great folks to work with and definitely one of my go-to shops.

Since I couldn't locate a product locally, I ordered it from Japan. The support I received when the package went missing was incredible. I don't typically write reviews, but I felt compelled to share my experience this time. I highly suggest this store for anyone needing international shipping.

I admit it, I'm hooked, but going to this spot feels like stepping into a sacred space. I've done my fair share of online shopping, even snagging my cherished Sailor Sapporo, and the service is top-notch, but being there in person...

Fortunately, the staff were super nice, and I'm already putting aside cash for (yet) another pen. :)

I got my Pilot Capless from The Writing Desk, and when my little guy got a hold of it, the nib ended up pretty banged up. I reached out to them for some advice on how to get it fixed. Turns out, they handle repairs right there! Martin did an amazing job on the nib - honestly, it feels way smoother now than when I first bought it! Anna was great with communication about the repair too. Huge thanks to both of you!

I got a really helpful and professional reply to my question. The customer service is top-notch, the products are fantastic, and there's a solid range of nibs available. I'd definitely purchase from this seller again.

Great items, super safe packaging, quick shipping. Really happy with my purchase, would definitely suggest to others.

I'm kinda hooked on stationery, and discovering The Writing Desk is just gonna feed that habit. Great service...

I've placed a handful of orders with The Writing Desk now. They ship out fast, package everything well, and you can even ask for your stuff to be sent in eco-friendly packaging if that's your thing.

If you've got a question, the team gets back to you super quick via email.

They've got a fantastic range of products at great prices.

Man, I wish I had found The Writing Desk ages ago.

My online purchases, including ink, have consistently been packed well and arrived in flawless condition.

If you get the chance, I highly suggest checking out the shop in Bury St Edmunds. Anna and Martin are super friendly and helpful, plus they showcase a great variety of pens at all price points.

I bought a Conway Stewart pen that writes beautifully and is quite dependable.

I also brought in a pen I received as a gift (from another place) that holds sentimental value but was a bit dry and skipping. Martin managed to get it writing smoothly for me, which took him about an hour while I strolled around the shops.

When you shop here, it’s not just some faceless machine grabbing a box off a shelf, or a novice: you’re interacting with real experts who ensure that the pen suits your needs. As someone who genuinely uses my pens, rather than just keeping them in a case, that’s incredibly important, and this is a business that truly deserves your backing.

I'm really pleased with what I bought. The items showed up in excellent shape, nicely wrapped up. I'll definitely be shopping at The Writing Desk again.